QUALITY MANAGEMENT
Edit CAPA-2026-0005
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CAPA No.
Title *
Problem Statement *
Customer complaints identified dimensional variation on the shaft diameter of a machined component.
Source
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Customer Complaint
Internal Audit
External Audit
Inspection
Incident
Process KPI
Supplier
Other
Source Reference
Owner
Unassigned
Process Engineer
Production Manager
Quality Manager
System Administrator
Severity *
Critical
Major
Minor
Priority *
Critical
High
Medium
Low
Operational Status
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Detected Date *
Target Date
Workflow Stage
Verification Date
Approval Status
Analysis & Actions
Containment Action
Stopped shipment of the affected batch and performed 100% dimensional inspection.
Root Cause
Tool wear was not being monitored using a defined replacement limit and process capability was not reviewed by shift.
Corrective Action
Introduced tool-life limits and mandatory first-piece verification after tool change.
Preventive Action
Added SPC monitoring and weekly review of Cp/Cpk for the critical diameter.
Effectiveness Check
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